Quality management systems
Process maps, procedures, records and a document control approach that matches how the work is really done, in the style of ISO 9001.
Practice / Assurance
Quality management
A quality system that runs the work rather than sitting in a folder, and the evidence to show it.
01Situations we are asked about
Sound familiar?
Typical starting points for this practice, in the words leaders often use.
Our procedures describe how we worked three years ago.
Audits are a scramble every time.
The same complaints keep coming back.
We want a certified management system and do not know where to start.
02The working model
Plan, do, check, act. Then hold the gain
Quality is a cycle that turns every month, not an audit once a year. The standard is the wedge that stops the wheel rolling back.
- Plan and Do: write the process down and run it the way it is written
- Check: internal audit and a few measures that matter
- Act: fix causes, not symptoms, then update the standard
03What we do
Services in this practice
Audit readiness
Internal audits, gap analysis against the standard you are working to, corrective action plans and practice runs before an external audit.
Continuous improvement
Complaints, incidents and feedback turned into root cause analysis and improvement actions with owners and dates.
Supplier and service quality
Service standards, supplier quality checks and simple measures that leaders review every month.
04You leave with
Deliverables you keep
- A mapped set of core processes
- An internal audit schedule
- A corrective and improvement action log
- Quality measures for the leadership meeting
05Programs
Build the capability in house
Quality
Quality systems and audit readiness workshop
How a management system in the style of ISO 9001 works day to day, how to run an internal audit and how to prepare for an external one.
Built for your team
In-house team programs
Programs designed around your team, your work and your goals, combining any of our workshops with coaching and on-the-job practice.
06Accredited study
Related nationally recognised qualifications
Nationally recognised qualifications are delivered by CAQA, RTO 45459, and listed on Career Calling Courses. Our own workshops, programs and advisory are non-accredited.
Can you certify us to ISO 9001?
No. Certification is issued by an accredited certification body. We help you build the system, run internal audits and get ready for the certification audit.
Do we need certification at all?
Not always. Many organisations need a working quality system rather than a certificate. We help you decide based on your customers, contracts and risks.
Next step
Talk to an adviser about quality management
Tell us what is on the table. An adviser will contact you within one business day to talk it through. Fees are quoted and agreed in writing before any work starts.