Process mapping
Current and future state maps built with the people who do the work, showing handoffs, delays and rework.
Practice / Delivery
Operations and process
Operations that scale without heroics: mapped, measured and simpler than they were.
01Situations we are asked about
Sound familiar?
Typical starting points for this practice, in the words leaders often use.
Everything depends on two or three people who know how it works.
We have outgrown our workarounds.
We are about to buy a new system and want to get it right.
Customers wait too long and we are not sure where the time goes.
02The working model
Find the queue before buying the system
Mapping the work across the people who touch it shows where it waits. Fixing the bottleneck first usually does more than a new system on top of the same process.
- Lanes: who touches the work, from request to confirmation
- Amber: the step where work waits longest
- We measure the flow before and after, so the fix can be seen
03What we do
Services in this practice
Bottleneck fixes
Targeted fixes for the steps that slow everything down, tested in small trials before they are rolled out.
System selection
Requirements, vendor shortlists, demonstrations scored against your needs, and an implementation plan. Connected to CAQA family technology specialists when software needs building.
Operating rhythm
Daily and weekly routines, visual boards and simple measures that keep operations steady.
04You leave with
Deliverables you keep
- Mapped core processes
- A prioritised improvement backlog
- System requirements and a scored shortlist
- Operational measures and routines
05Programs
Build the capability in house
Built for your team
In-house team programs
Programs designed around your team, your work and your goals, combining any of our workshops with coaching and on-the-job practice.
Management foundations
New manager program
The practical foundations of managing people and work, for people in their first management role or about to step into one.
06Accredited study
Related nationally recognised qualifications
Nationally recognised qualifications are delivered by CAQA, RTO 45459, and listed on Career Calling Courses. Our own workshops, programs and advisory are non-accredited.
Do you sell software?
No. We help you choose and implement it, and we have no commission from vendors.
How long does process work take?
A first map and quick wins usually come together within a few weeks. Larger redesigns are planned as projects with stages.
Next step
Talk to an adviser about operations and process
Tell us what is on the table. An adviser will contact you within one business day to talk it through. Fees are quoted and agreed in writing before any work starts.